Frequently Asked Questions

Please contact us if you are unable to find what you are looking for in our FAQs. We are just getting started so as questions arise, we are adding them to our frequently asked questions. Please don't hesitate to reach out.

FAQs

How does it work if I want to access classes or courses?

Joining is easy. Just click Join now at the top of over page or navigate to a video class you'd like to watch and subscribe.


Once you've subscribed, you are a member and have access to all the content.


While we are getting started, the subscription fee will remain low until we have built up the library more.

Subscription - Can I cancel any time?

While we are in Beta, our subscriptions are set very low. Once we launch, subscriptions will increase and you can cancel at any time.

Instructors | What is the process to join as an Instructor

Joining is easy. We are super excited to have just launched our Beta program for Instructors. We have the goal to add 25+ instructors and 500+ videos before we launch to consumers. 


Would you like to learn more? Even if you’re not interested, we’d love to understand any feedback you might have for us. The instructor community will be an essential building block of FitFlowGo. Learn more about joining as an instructor


Just share your contact information with us and we'll reach out to get your workout classes live for you. There is no risk. It's free to add your videos and start sharing in the subscription revenue once we launch.


Here's a preview of the process:

  1. Connect. Send us your email address to join the Beta Program.

  2. Share videos. We'll reach out and share a private DropBox account just for you to share your video library.  

  3. Add descriptions. Complete the video description onboarding form if you already have content or let us do it for you.

  4. Go live. We'll get your videos published! 

Once we launch to consumers, instructors share in the subscription revenue to the more videos we add, the better! 


Instructors | How can Instructors earn revenue from their work?

Yes! Learn more about our Instructors here.

Instructors | What are bio and headshot guidelines?

There are three main areas of content:

  • Bio  - Your bio should be written in the third person and fall between the 200 to 1500 characters range.

  • Headshot - Your headshot will appear on the instructor page, as well as any page video or collection page connected to you. Recommended resolution: 740x740

  • Videos - Videos are added via your own dropbox folder set up for you when you join


What are the video guidelines?

Downloading from YouTube will give you an MP4 file format. Additional guidelines if needed:

  • Format MP4 (file extension .mp4)

  • 1080p/2K or smaller - Videos less than 2048x1152p are considered standard

  • 8Mbps or less - bit rates higher than 8Mbps can cause playback issues for viewers

  • H.264 video codec - the most common codec and supported by almost every device

  • 10-second max keyframe interval

  • 8-bit 4:2:0 or less

  • Closed GOP (group of pictures)


Downloading from YouTube

  1. Navigate to your YouTube channel

  2. Click on Your Videos from the menu on the left side of the screen.

  3. Navigate to Content from YouTube studio

  4. Click to select the video to download

  5. In the black menu, there will be a More Options link. Click More Options and then Download.

Adding to DropBox

Navigate to your DropBox folder and drag or find the videos to upload.The Upload button is towards the top of the page next to the create button.